1. Eligibility for Shipping

• Shipping is available only within India.
• You must provide a complete, valid Indian postal address at the time of registration or claim submission.
• Incomplete or unverifiable addresses may result in delayed or canceled deliveries.

2. Shipping Timeline

• Eligible items will typically be dispatched within 10–15 working days after:
  • The winner list is published and verified, and
  • All required documents (such as ID proof or PAN, if applicable) are received.
• Tracking details will be shared via email or SMS once the item is dispatched.

3. Delivery Partners

• We engage reputed logistics/courier companies to deliver items. These partners are responsible for timely and safe delivery.
• You may contact them directly using the tracking details we provide.
• For any issues, you may also write to us at [email protected].

4. Delivery Charges

• Delivery charges are usually borne by Raftaar unless explicitly stated otherwise on the contest/event page.
• In rare cases where user contribution to shipping is needed (e.g., bulk item deliveries or remote zones), users will be notified in advance before dispatch.

5. Failed Deliveries

Deliveries may fail or be returned in the following scenarios:

• Repeated delivery attempts fail due to unavailability of recipient
• Wrong or incomplete address provided
• User refuses to accept the package

In such cases:

• A second attempt may be made only if the user bears the cost of re-shipping.
• If the delivery is refused or not accepted within 15 days, the item may be forfeited.

6. Damaged or Defective Items

If your item arrives damaged, you must notify us within 72 hours of delivery by writing to [email protected] and including:

• Clear photos of the package and item
• Order/tracking ID
• Description of the damage

7. Replacement Process

• We do not offer cash refunds for damaged items.
• A replacement will be provided, subject to return of the damaged item.
• Users must ship the damaged item back to us (at their own cost).
• Once received and verified, Raftaar will dispatch a replacement item at no additional charge.

8. Non-Delivery Claims

• If you have not received the item within 20 working days of dispatch confirmation, please notify us via email.
• We will coordinate with the delivery partner to resolve the issue. In case the item is confirmed lost in transit, a replacement will be issued (subject to availability).

9. Item Substitution

If an original item becomes unavailable due to stock, vendor, or logistic issues, we reserve the right to:

• Substitute it with another item of equal or greater value
• Issue a digital equivalent (e.g., e-voucher or coupon)

10. Ownership & Risk

• Risk of loss passes to you upon confirmed delivery by the courier/logistics partner.
• We are not liable for theft, damage, or tampering after delivery.

11. User Responsibilities

You are responsible for:

• Providing accurate delivery information
• Being available to receive the package
• Keeping the item safe once delivered
• Reporting delivery issues promptly

12. Contact for Shipping Issue