PRIVACY POLICY FOR RAFTAAR.IN
Last Updated: 2nd August 2025
Raftaar.in (“Raftaar”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website, mobile applications, contests, events, or any other services (collectively, the “Platform”).
By accessing or using our Platform, you consent to the collection and use of your data in accordance with this Privacy Policy.
1. Data We Collect
We collect the following types of personal and non-personal information:
· Personal Details: Name, Email, Mobile Number, Address, Date of Birth, Gender, etc.
· Identity Proofs: Aadhaar, PAN, or other government-issued IDs (for verification in reward-related events).
· Device & Usage Data: IP address, browser type, operating system, time zone, device identifiers.
· Event Participation Data: Quiz responses, scores, participation history, reward status.
· Payment Data: Transaction IDs, payment gateway confirmation (Note: We do not store your card or UPI details).
· Communications: Emails, chats, support tickets, or feedback you send to us.
· Cookies and Tracking: Through third-party tools (e.g., Google Analytics, Meta Pixel), including anonymized usage behavior.
2. How We Use Your Information
We use your information to:
· Facilitate registration, participation, and communication for quizzes and events.
· Process and confirm payments securely via Paytm.
· Deliver physical rewards to your address.
· Send transactional, promotional, or service-related emails, SMS, or WhatsApp messages.
· Enforce event-specific Terms & Conditions and detect fraud.
· Improve website performance, user experience, and advertising effectiveness.
· Comply with legal or regulatory requirements.
3. Communication & Promotions
You may receive promotional content via SMS, email, or WhatsApp regarding upcoming events, contests, or offers. You may opt-out at any time by using the unsubscribe link in emails or writing to us at: [email protected].
4. Data Sharing & Disclosure
We may share your data with:
· Payment Gateways: For payment confirmation and fraud detection.
· Delivery Partners: For dispatching physical rewards (name, contact, address shared securely).
· Government/Tax Authorities: In case of legal obligations such as gift tax filing.
· Technology Partners: Analytics, marketing, and hosting partners.
· Law Enforcement: If required under applicable law or in response to a legal process.
We never sell your data to third parties.
5. Data Retention & Deletion
· We retain your data as long as necessary for business, legal, or compliance purposes.
· You may request deletion of your account and associated data by writing to [email protected] from your registered email ID. Processing may take 7–14 working days.
· Certain data may still be retained in anonymized or archival format to comply with legal or tax obligations.
6. Children’s Privacy
Our Platform is not directed to children under 13. If you believe a minor has submitted their data, please contact us for immediate removal.
7. Your Rights
Subject to applicable laws, you have the right to:
· Access your data
· Correct inaccuracies
· Withdraw consent
· Request deletion
· Object to certain data uses
To exercise these rights, write to us at [email protected].
8. Data Security
We implement appropriate technical and organizational safeguards to protect your data. However, no platform is 100% secure. You are responsible for safeguarding your login credentials.
9. Grievance Redressal
If you have concerns regarding your privacy or our data practices, please write to:
Grievance Officer,
Raftaar Creative Platforms Pvt Ltd,
Email: [email protected],
Subject: Privacy Concern – [Your Name]
10. Policy Updates
We may revise this policy from time to time. The “Last Updated” date at the top will reflect the latest version. Continued use of the Platform implies your consent to the updated policy.